Digitalisation has changed the world of customer service and customer engagement rapidly. Companies are facing several touchpoints and an increasing number of incoming messages and requests. Meanwhile, customers are expecting a 24/7 self-service.
In order to continue to provide an excellent customer journey, the integration of chatbots can enable Insurance companies to scale their customer-facing processes. Chatbots can process client queries, deliver product recommendations, process simple claims, assist through the purchasing process and can deliver valuable analytics insights.
Mazars and Spixii have combined their expertise in processes, technology and deep understanding of the insurance industry. This bundled know-how keeps driving efficiency, agility and performance while ensuring compliance with the applicable regulation.
SPIXII AUTOMATED INSURANCE SOLUTIONS ARE SELF-ENRICHING TO GENERATE INCREASING VALUE
Award-winning Spixii conversational process automation (CPA) platform combines intelligent chatbot, connectivity hub, analytics and insights for P&C, Life and Health insurers.